Your Live-in Care Questions Answered

The Enviva Difference

Why is it important that it is ‘Managed’ Live-In Care?

At EnViva we engage and manage our own carers, unlike many other agencies who simply introduce carers to clients in return for a fee and then have no or limited involvement. We ensure that our carers undergo a stringent recruitment process and we thoroughly check their criminal and employment background and legal right to work in the UK, and handle all employment, contract, payment, tax and National Insurance matters.

Our clients and their families tell us that a real EnViva difference is having a dedicated Care Manager to talk to, who knows their circumstances and can discuss any aspect of their care. This distinguishes us from other agencies who do not necessarily provide this level of personal attention and reassurance. Continual monitoring and contact with our clients ensures that high standards of quality and safety are always maintained.

Furthermore, you can be assured that if your carer is sick or on holiday a suitable replacement will be found.

How does Live-In Care compare to the care provided in care homes?

Opting for Live-In Care provides many benefits compared with choosing a care home. Our clients tell us they value highly the ability to meet friends, continue to enjoy their favourite foods, maintain established patterns of life and, critically, remain in their own homes with their own possessions and pets. What’s more, they are able to continue to manage their own home, how it is run, and continue to live as normal. They simply have the extra help that they need, when they need it.

Choosing Live-In Care avoids the upheaval of moving in to a residential care home, settling into new surroundings and a more rigid routine, and perhaps only being able to see family and friends on a more restricted basis. EnViva is entirely flexible in meeting our client’s needs in their own homes, unrestricted by care home schedules or visiting homecarers’ timetables.

With EnViva Live-In Care, our client’s routine is not disrupted as their Care Plan is shaped to suit individual wishes. For example, the EnViva Carer will prepare and cook the meals our clients would really like and at their preferred mealtimes. In residential care homes the client has to adapt to the schedule of the care home including menus chosen by the management and no choice of mealtimes.

Your Live-in Care Questions Answered

How long will the carer stay for?

We are flexible about how long carers stay in post, based on the individual requirements of our clients. We understand that many people prefer continuity of care, so that they can build a relationship with their Live-In Carer, and so we facilitate this wherever possible and in doing so avoid the situation where clients are subjected to a rota pattern involving multiple carers. We believe this is part of the EnViva difference: a dedicated EnViva carer results in a better sense of wellbeing and minimises feelings of confusion or vulnerability. We do of course continually monitor our carers to ensure they do not get tired, so that we can find a suitable temporary replacement should that be required.

Where do your carers come from?

Our carers come primarily from UK, Europe and South Africa, amongst other places. Clear communication is central to our ability to provide exceptional Live-In Care, and to that end, we vet our carers thoroughly as part of the recruitment process. All our carers have good spoken and written English, and great communication skills. Furthermore, all carers are trained to the highest EnViva standards, and undertake on-going professional development, so that we can provide the best possible Live-In Care for our clients. We always take into account our clients’ preferences in relation to our carers character, interests and cultural beliefs.

What is your approach to dementia care?

EnViva Care is an experienced provider of all levels of dementia care. This means that our carers know the importance of ensuring the safety and dignity of our clients and minimising their anxiety whilst providing companionship delivered with compassion, diligence and sensitivity. We have a good understanding of how dementia affects the client and those close to them.

What food will be prepared by the Carers?

We understand that good quality and interesting meals are important to our clients and so we ensure that all our carers have good cooking skills so that they can prepare fresh, varied and nutritious food from healthy ingredients each day. All EnViva Carers are trained in diet and nutrition as we feel this is such an important facet of care. Each carer has a range of meals in their repertoire, and are happy to cook the client’s favourite food, be that typical English cuisine or something more adventurous. Appropriate refreshments will also be provided throughout the day to maintain fluid intake.

What quality monitoring systems are in place?

Our Care Managers have a wealth of experience in monitoring the provision of care, particularly Live-In Care, and in seeing that everything is as it should be. We make regular telephone contact with our carers, clients and their representatives. We make regular announced and unannounced visits to our clients’ homes to ensure we are always meeting our high standards of service delivery. We talk to our clients in confidence to ensure any concerns are raised. We build a relationship that promotes trust between us and our clients and ensure they are never worried about complaining. We have a 24 hour emergency on call support line for clients and carers alike, so help and advice is available at all times should it be required. We exceed the Care Quality Commission essential standards of quality and safety.

What training do carers receive?

All our carers have previous care experience, so have honed their practical skills and are experienced in the delivery of individual Live-In Care. As part of the EnViva team, all our carers receive additional, comprehensive in-house training, to ensure that they meet the high standards that we set for all EnViva Carers. In addition to this all carers receive ‘on the job’ training to ensure the individual needs of our clients are attended to. On-going training and development, regular updates and careful management by our experienced Care Managers, all ensure that we consistently exceed industry standards, such as the Skills for Care recommendations.

How quickly can we start?

We understand that Live-In Care needs are not always predictable, and that you may need to arrange care at home for you or someone else at short notice. That is why we always have available carers that can be placed at very short notice, often within 24 hours.

What do you mean by a Bespoke Care Plan?

A bespoke Care Plan will be developed and agreed to ensure that we all know what we aim to achieve. Our Care Plans are not fixed or inflexible. We develop an ‘open’ Care Plan that means that our clients can choose what they want to do, and how and when they want to do it. We take on the daily responsibilities of providing care and ensuring that our clients remain safe and secure. We enable friends and families to spend quality time together enjoying the activities that they choose whilst we take care of the necessary daily duties and tasks.

How do you assess what care is required?

In order to recommend the best EnViva Care service, we make an initial assessment of our clients’ needs, both personal and medical. Our assessment process begins when you make your first contact with us. We talk to you about the service you want and begin to understand what we need to do to meet your requirements. Our Care Manager will arrange a visit to discuss your needs further and to talk to you about what we can offer.

We will then conduct our thorough assessment including gathering information from all the people that play a part in our client’s life socially or medically in order to provide a bespoke, client focused service. Once we have all the information necessary and understand our client’s needs, we will suggest suitable carers and begin to develop a bespoke Care Plan.

What is Live-In Care?

A dedicated carer providing care to a client in their own home, 24 hours a day, seven days a week. Many consider it an affordable and more attractive option than entering a Nursing Home or Care Home or receiving multiple visits from Home Care Assistants.

Practical Information

What will the Carer require?

Live-In Care by its very nature requires the carer to live in the client’s home, often for extended periods of time – all our carers are very respectful of this and of the client’s home. Their needs are simple; they require a bedroom, use of bathroom and provision of food and drink. Food and drink would be the same for the client, and if the carer has any particular dietary requirements they will provide this themselves at their own cost. Additionally, it is a minimum requirement that all carers have a 2 hour break and 8 hours sleep in each 24 hour period. However, we are able to be flexible and make arrangements according to our individual client’s needs.

What recruitment checks do you carry out?

All EnViva Carers undergo a rigorous selection process, including thorough pre-employment checks and an enhanced criminal record disclosure. Carers must have a proven positive record in care provision to be considered and we insist on care-specific references to ensure that all our carers are appropriately experienced. We consider our induction programme and initial training to be part of the interview process, and all carers need to pass with flying colours before being placed with a client.

What happens if the Live-In Care needs change?

As a result of how closely and regularly we monitor our clients and carers, we would be made aware immediately if there is a change in needs or circumstances. In this instance, our next step would be to reassess the care provision as a matter of urgency and present the client and their family with the appropriate options should adjustments need to be made.

Can we request a different carer?

Yes. Our absolute priority, and part of our skill as specialists in Live-In Care, is that we carefully match the client and carer in terms of skills and personalities. If for any reason the client does not feel the match is right, we would of course be able to make arrangements for the carer to be changed. We always take into account our clients’ preferences in relation to our carers character, religion and cultural beliefs.

What happens when my carer is sick or on holiday?

Unlike many other care agencies who simply introduce carers to clients in return for a fee, at EnViva Care we engage and manage our own carers. This means that we are able to provide a replacement in the event that your Live-In Carer is off sick. In the event of your carer being on holiday, this would be planned in advance and a suitable temporary replacement made until they return.

Can we meet with and interview the carer prior to committing?

We tailor our service to your requirements, so we are happy to arrange this when possible. Of course, in the event that care needs to be arranged at very short notice, this may not be possible. In any case, you can be assured that you will be provided with all the information you need prior to meeting the carer for the first time, so that you have a clear idea of their personality and skills. At EnViva we keep very close contact with both our clients and our carers, so if at any time you feel as though things are not working out, we will happily find a suitable replacement so that your care provision is unaffected.

How do we cancel the service and what are the cost implications?

If you want to cancel you can simply give us 7 days notice; there are no other charges. In the event of a client being admitted to hospital at short notice, or in the event of a sudden cancellation, we only charge for 24 hours. If the hospital stay is short term, then we offer the option to retain the carer at reduced cost for the duration of the stay, so that continuity of carer is assured.

Are there any upfront administration costs?

No, unlike many other agencies we don’t charge an assessment or registration fee. What’s more, we will agree all care fees with you in advance so that you are fully appraised of the cost of care provision.

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